Store Policies

(subject to change at any time)

POLICIES HAVE CHANGED DURING COVID AND WERE SENT IN A WAIVER TO EACH CLIENT. THESE ARE NOT LISTED ON OUR WEBSITE.

POLICIES AND PROCEDURES UPDATED IN 2020

 

CANCELLATION POLICY

IF YOU CANCEL ONE BUSINESS DAY BEFORE YOUR APPOINTMENT, AN INVOICE OF 50% OF THE SERVICE SCHEDULED WILL BE SENT. THIS BALANCE ADDED TO YOUR ACCOUNT MUST BE PAID BEFORE WE CAN RESCHEDULE ANY FUTURE APPOINTMENTS. WE RESERVE THE RIGHT TO DISMISS CLIENTS OR REQUIRE NON-REFUNDABLE DEPOSITS FOR CLIENTS WHO HAVE A RECORD OF CONTINUOUS CANCELLATIONS ON THEIR ACCOUNT.

 

IF YOU ARE LATE TO YOUR APPOINTMENT YOU WILL LIKELY NEED TO RESCHEDULE, IF BEING LATE HAS CAUSED YOUR APPOINTMENT TO OVERFLOW INTO THE NEXT APPOINTMENT SLOT.  YOU WILL BE SUBJECTED TO THE CANCELLATION FEE IF YOUR GROOMER IS UNABLE TO TAKE YOU. IF YOUR GROOMER CAN STILL TAKE YOU, A $5 LATE FEE WILL APPLY FOR EVERY FIFTEEN MINUTES YOU WERE LATE. WE RESERVE THE RIGHT TO DISMISS CLIENTS OR REQUIRE NON REFUNDABLE DEPOSITS FOR CLIENTS WHO ARE CONTINUOUSLY LATE.

 

DROP OFF

Street parking is available, however utilizing the Findlay Market parking lots are suggested. Find parking early if you are new to the area. Please try to arrive as close to the exact time you are scheduled. Our express concept makes it difficult to accommodate early and late drop offs, even if it is only a few minutes. Please arrive with your pet on a properly fitted leash and collar. Retractable leashes, and loose fitting collars/harnesses are unsafe and not permitted in the lobby. Do not reach over the front counter or gate to pet roaming dogs at any point in our salon.

 

PICK UP

We will call 15 minutes before your pet is finished. If you are not available for pickup within one hour of receiving the heads up phone call, a $15.00 day-boarding fee will apply. 

DO NOT COME IN EARLY TO PICK UP YOUR PET. We are a private salon (by appointment only) and keep foot traffic to an absolute minimum to create a safe environment and avoid distractions. If you arrive before we are finished, we have to discontinue the service, and you will be charged the full groom price. Excessive barkers and aggressive pets must be picked up promptly. 

 

PET HEALTH AND BEHAVIOR

All pets must be up to date on rabies vaccinations once they are 6 months of age. Email or bring in paperwork from your vet showing the rabies expiration date, NO TAGS. We may make exceptions for senior pets at the discretion of your vet and groomer. If your pet has had stitches or has recently had a procedure that could affect grooming, we are unable to service them until cleared by a veterinarian. We may require the vet to call us or send you with written consent. 

Please disclose any pre-existing health or skin conditions with your groomer. If you have a preferred vet, please give us their contact information in case of an emergency situation. All veterinary expenses due to pre-existing conditions are to be paid at the owner's expense.

We reserve the right to refuse services to pets with excessive behavior problems or health issues. Your pet's safety and comfort is our first priority. However, with sharp tools and moving pets, accidents may occur. By signing this form you are giving us permission to take your pet to the vet if we feel necessary, due to any sort of medical emergency. You will be contacted as soon as possible if an accident were to happen.

 

MATTING AND SHAVING

Pets with matted coats need extra attention and time. Mats in a pet's coat can grow tight, causing damage to the skin underneath, which in turn can cause a variety of skin issues which may include parasite infestation, hot spots, excessive itching, etc. Removing these mats from your pets coat is a time consuming process requiring special tools, products and patience. In the event your pet is too severely matted, he or she will be shaved at the groomers discretion. Removing heavily matted coat can be painful for your pet and puts them at risk for nicks, cuts, bruising, irritation or abrasions due to warts, moles, or skin folded and trapped within the mats.

After removing mats by combing them out or shaving, your pet may experience clipper irritation, and or self inflicted wounds, irritation or bruising from excessive chewing, licking or scratching. In some cases, coat may not grow back the same. Preventing matting is key to safe grooming experiences. We are not responsible for any skin injury or irritation caused by matting, or self infliction after removing it. Wüf is not responsible for hematomas caused by matted ears. Matting fees will be added and applied to the final grooming price. Shaving any pet, even if your pet isn’t matted, can cause clipper irritation. Underlying medical conditions can risk the chance that the coat may not grow back the same, or at all. We do not suggest shaving double coated breeds due to the higher risk of coat not growing back. We reserve the right to refuse shaving double coated breeds and mixes. We are not responsible for any after effects of shaving. 

 

EARS

Wüf does not pluck impacted ear canal hair. Standard procedure is to shave a vent. Wüf will pluck minimal amounts of hair from the inner ear at the owners request, and expense. If we have plucked your pets ears, or if your pet has a pre-existing ear infection, Wüf is not responsible for excessive head shaking or hematomas as a result of cleaning or plucking them.

 

FLEAS AND TICKS

Wüf does not service pets with fleas. Bringing a pet with fleas puts other dogs in our salon at risk. If the service has already been started and we do find them, fleas and ticks will be removed at the owner's expense. Depending on the severity, we may send your pet home before the service is finished. Flea shampoo is not included in the base groom price, and the removal itself is charged by the hour. IF YOUR PET IS TURNED AWAY AT CHECK IN DUE TO A FLEA INFESTATION, THIS WILL COUNT AS A LAST MINUTE CANCELLATION, AND YOU WILL BE SENT THE CANCELLATION INVOICE. 

 

PRICING VARIANCES

Pricing may vary from groom to groom depending on the difficulty level of your dog, and coat condition. Some examples of things that may cause grooming to become more expensive are including but not limited to:

Requested add-on services not listed in base pricing (upgraded product, teeth services, color, etc.), matting, working with impacted coat, longer coats and styles, hand scissoring, and coats needing blending from home trimming/chewing. 

During holidays, highly requested time frames, or if your pet has been squeezed into a same day appointment, extra fees may apply. Wüf reserves the right to raise prices on pets that take more time than expected. We evaluate our pricing annually and adjust accordingly to keep up with overhead expenses and industry regulations.

 

NO KENNEL CONCEPT

Kennels will be used at our discretion. Pets will be kenneled after the 15 minute heads up phone call, or if you arrive early to your appointment. If your pet is showing uncomfortable body language, or acting aggressive towards the staff or other pets nearby, they will be kenneled. We try not to use cages if you are able to pick up in 15 minutes, but if there are aggression issues it is unavoidable. Dogs who aren’t spayed/neutered will be kenneled at our discretion. Dogs from the same family may go into a kennel together, unless otherwise requested. If you are not available within the 15 minute heads up phone call, and would still like to request your pet not be kenneled, a $15 daycare fee will apply (even if you are here within an hour of our phone call). If we have a walk in nail trim, or another client checking in for their appointment that doesn’t play nice with other dogs, we may have to kennel your dog temporarily during the short check in process. We will do our best to accommodate non aggressive pets by utilizing our open top style suits before the metal cages. 

 

Policies may change at any given time.

 

Wüf Pet Spa reserves the right to post photos of your pet in our salon on social media platforms, and use them for any other advertising purposes. We own the rights to any photos taken.