If you need to contact us regarding something other than booking, sending an email to firstname.lastname@example.org is the best way to communicate with us. If you are a current client, you may also contact us by texting the number you get reminders from. Please do not email us asking about availability unless you have already filled out a new client form, or are already an established client. We will not be responding to emails asking about scheduling, as we go in the order that we receive applications and cannot predict how far we will be booked out.
We are proud to be an owner operated grooming facility. This means, our owners are also groomers, and operating the salon. We do not have a secretary or front desk staff to handle booking, so response times are not always immediate. Having knowledgable groomers make the schedule ensures we know how exactly how much time your specific pet will need, that way our one on one time with your pet is scheduled accurately. Being a one on one salon, we have found stopping to answer phones during the day while we groom is not in your pet's best interest, so we have decided to do all scheduling and communications online while we have down time. We are typically working with pets during normal business hours, and try to get back to you as soon as possible. Please do not send us multiple messages unless it has been MORE THAN ONE WEEK with no response from us. We typically book in advance because of our one on one concept, so same or next day openings are unlikely. If we have a cancellation or quick opening, a staff member will get back to you as fast as possible so we can try to fill it!
We appreciate your patience and hope this helps answer your questions so we can continue working as efficiently as possible!
MONDAY-FRIDAY ARE HOURS OF OPERATION FOR COMMUNICATIONS, BUT IT MAY TAKE A BIT FOR A RESPONSE IF IT IS NON URGENT, WHILE WE FOCUS ON QUALITY CARE. WE WILL GET BACK TO YOU AT OUR EARLIEST CONVENIENCE.